Frequently Asked Questions
Everything you need to know about your ZAPAKA shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 7-12 business days, while expedited options are available for delivery within 3-5 business days depending on your location.
What is your return and exchange policy?
We accept returns for most items within 30 days of delivery, provided they are in original condition with tags attached. Please note that custom-made dresses are final sale.
How do I find the correct size?
Each product page features a detailed size chart. We recommend taking your measurements and comparing them to our guide, as vintage-style sizing can differ from modern high-street brands.
Can I track my package once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
ZAPAKA accepts all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Klarna.
Are your dresses high quality?
Absolutely. We pride ourselves on using premium fabrics and meticulous craftsmanship to ensure every dress meets our high standards for durability and style.