Returns & Exchanges
At ZAPAKA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original, unworn condition. If your vintage-inspired piece isn't the perfect fit, our streamlined process ensures a quick exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is free of any marks or odors.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship out your new exchange size within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing